Shipping `policy

Elythera Shipping & Delivery Policy

Last updated: 18 August 2026

At Elythera, we aim to make delivery simple, reliable and transparent.

This Shipping & Delivery Policy explains our UK delivery services, delivery charges, estimated delivery times and what happens if your order is delayed, lost or damaged in transit.

Nothing in this policy affects your statutory rights under UK consumer law.

1. UK Delivery

Elythera currently offers delivery throughout the United Kingdom.

Delivery options and the applicable delivery charge will be displayed at checkout before you complete your purchase.

2. Standard UK Delivery

Royal Mail Tracked 48

Customer price: £3.99

Estimated delivery: 2–3 working days

Our standard UK delivery service is Royal Mail Tracked 48.

Royal Mail’s current online Tracked 48 Large Letter service starts from £2.85 and provides tracking to the delivery point, delivery notifications and compensation cover of up to £75, subject to Royal Mail’s terms and conditions. (Royal Mail)

Where an individual order cannot be sent as a Large Letter because of its size, thickness or weight, Elythera may use an appropriate parcel service.

The delivery price shown to the customer at checkout will remain the price applicable to the order.

3. Free Standard Delivery

Elythera offers free standard UK delivery on orders of £70 or more.

Free delivery applies to qualifying orders after applicable discounts and before delivery charges, unless otherwise stated in a promotional offer.

Free standard delivery is provided using our standard Royal Mail Tracked 48 service or an equivalent delivery service selected by Elythera.

4. Express UK Delivery

Royal Mail Tracked 24

Customer price: £5.99

Estimated delivery: 1–2 working days

Our express service uses Royal Mail Tracked 24 where available.

Royal Mail’s current online Tracked 24 Large Letter service starts from £3.80 and has a next-working-day delivery aim, although delivery aims do not apply to every postcode. It includes tracking to the delivery point, delivery notifications and compensation cover of up to £75, subject to Royal Mail’s terms. (Royal Mail)

The Elythera customer price includes the delivery service and reasonable packaging and fulfilment costs.

Tracked 24 is a delivery aim, not a guaranteed delivery service, unless the service is expressly described as guaranteed at checkout.

5. Packaging and Large Letter Delivery

Where practical, Elythera will package individual T-shirts and other suitable lightweight clothing so that they can be sent using Royal Mail’s Large Letter format.

Royal Mail’s Large Letter maximum dimensions are:

35.3cm × 25cm × 2.5cm

and the current Tracked 48 Large Letter service permits items up to 750g. (Royal Mail)

If an order exceeds the Large Letter limits because of the number, size, weight or packaging of the items, we may use a Small Parcel or other suitable delivery service.

Customers will not normally be charged an additional delivery fee simply because Elythera has had to use a larger delivery format.

6. Multiple Items

Where an order contains multiple items, we may package the items together where practical.

For example, two or more T-shirts may be sent in one parcel where the combined size and weight allow.

This allows us to keep delivery efficient while maintaining appropriate tracking and protection.

If an order needs to be split into multiple parcels, we will provide tracking information where available.

We will not normally charge additional delivery fees solely because we decide to split an order into multiple parcels.

7. Order Processing

Orders are normally processed within 1–2 working days.

Orders placed before [CUT-OFF TIME] may be processed on the same working day where operationally possible.

Orders placed after the cut-off time, at weekends or on UK bank holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information where available.

8. Delivery Estimates

Our delivery times are estimates unless a service is specifically described as guaranteed.

Estimated delivery times may be affected by:

  • weekends;
  • UK bank holidays;
  • sales and promotional periods;
  • product launches;
  • unusually high order volumes;
  • severe weather;
  • courier disruption; or
  • circumstances outside our reasonable control.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

9. Delivery Address

Orders will be delivered to the address provided by the customer at checkout.

Please check your delivery information carefully before completing your purchase.

If an incorrect or incomplete address is provided, this may result in a delivery failure or the parcel being returned to Elythera.

Where an additional delivery charge is reasonably incurred because a customer supplied an incorrect address, additional charges may be payable by the customer where permitted by law.

This does not affect any statutory rights.

10. Tracking

Tracked delivery services provide tracking information where supported by the selected service.

Tracking information will normally be sent to the email address provided with the order.

Tracking may take some time to become active after the parcel has been collected or accepted by Royal Mail.

11. Failed Delivery

If nobody is available to receive your order, Royal Mail or the relevant carrier may:

  • attempt delivery again;
  • leave the parcel in an appropriate location where permitted;
  • leave instructions for collection;
  • offer an alternative delivery option; or
  • return the parcel to Elythera.

The options available depend on the delivery service and carrier.

If your parcel is returned to us, please contact Elythera so that we can determine the appropriate next step.

12. Lost or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us.

If tracking indicates that a parcel has been delivered but you have not received it, please contact us so that we can investigate.

We may ask you to confirm your delivery address and check with household members, neighbours or any safe location indicated by the carrier.

Elythera will investigate delivery issues with the carrier where appropriate.

We will not simply require you to resolve the matter directly with the courier where Elythera remains responsible for the goods.

13. Damaged Deliveries

If your package arrives visibly damaged, please photograph the packaging before opening it where reasonably possible.

If the goods inside are damaged, please contact us as soon as reasonably possible.

Please provide photographs of:

  • the outer packaging;
  • the shipping label; and
  • the damaged item.

We will investigate and provide the appropriate remedy where the goods are damaged or otherwise do not conform to the contract.

14. Responsibility for Goods During Delivery

Elythera remains responsible for the goods until they come into the physical possession of you or a person you have identified to receive them, subject to applicable law.

You should therefore contact Elythera if goods are lost or damaged before delivery.

15. Safe Places and Neighbours

Where you specifically instruct the carrier to leave your parcel in a particular safe place or with a nominated neighbour, the delivery may be treated in accordance with that instruction, subject to applicable law.

Customers should only nominate locations or recipients that they consider secure.

16. Delivery Charges

The following UK delivery charges currently apply:

Service

Customer price

Estimated delivery

Standard – Royal Mail Tracked 48

£3.99

2–3 working days

Free Standard Delivery

£0 on orders £70+

2–3 working days

Express – Royal Mail Tracked 24

£5.99

1–2 working days

These prices include applicable packaging and fulfilment costs.

The delivery options and charges applicable to your order will always be displayed before you complete your purchase.

17. Delivery and UK Consumer Law

Elythera will provide information about available delivery options, delivery charges and expected delivery times before you place your order.

Where a specific delivery date or period has been agreed with you, we will make reasonable efforts to deliver within that period.

Where no delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and, in any event, within 30 days.

Where delivery by a particular date is essential and this has been agreed as part of the contract, additional statutory rights may apply if we fail to deliver on time.

Nothing in this policy excludes or restricts those rights.

18. Delivery Delays

Elythera uses third-party delivery providers, but this does not mean that responsibility for fulfilling the customer’s order is transferred to the carrier.

If your order is significantly delayed, please contact Elythera.

We will investigate the issue and, where appropriate, liaise with the carrier.

Nothing in this policy limits your statutory rights where goods are not delivered within the agreed period or within the period required by law.

19. Incorrect, Refused or Uncollected Deliveries

If an order is returned because the customer:

  • provided an incorrect or incomplete address;
  • refused delivery; or
  • failed to collect the parcel after being notified,

please contact Elythera.

Where the circumstances amount to a statutory cancellation, Elythera will deal with the cancellation and refund in accordance with applicable law.

Where a customer requests that an order be resent because of information or instructions supplied by the customer, reasonable additional delivery charges may apply where legally permitted.

20. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, contact:

elytheraclothing@outlook.com

We will make reasonable efforts to stop the order before dispatch where possible.

Because orders may enter the fulfilment process quickly, we cannot guarantee that a cancellation request received after an order is placed can be stopped before dispatch.

If the order has already been dispatched, you may use your applicable statutory cancellation rights and our Returns & Refunds Policy.

21. International Delivery

Where Elythera offers international delivery, the applicable delivery cost and estimated delivery period will be displayed at checkout.

Customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country where legally applicable and where these charges are not included in the purchase price.

International customers may have mandatory consumer rights under the laws applicable to their purchase.

22. Peak Periods

Delivery and processing times may be longer during:

  • Black Friday;
  • Christmas;
  • product launches;
  • sales;
  • promotional campaigns; and
  • other periods of unusually high demand.

Where a particular delivery timeframe applies during a promotion, this will be displayed at checkout.

23. Contact

For delivery enquiries, please contact:

Elythera

Email: elytheraclothing@outlook.com

Please include your order number wherever possible.

We aim to deal with delivery enquiries fairly, efficiently and in accordance with applicable UK consumer law.

24. Changes to this Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, carriers, prices or legal requirements.

The version applicable to your order will normally be the version displayed at the time you place your purchase, subject to any mandatory legal requirements.

25. Your Statutory Rights

Nothing in this Shipping & Delivery Policy excludes, restricts or limits any statutory rights that cannot legally be excluded, restricted or limited.

In particular, this policy does not affect your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer protection legislation.

Elythera Returns & Refunds Policy

Last updated: 18 August 2026

At Elythera, we want you to be confident when ordering from us.

We offer a straightforward returns process while protecting all consumer rights provided to you under UK law.

This policy applies to purchases made directly from Elythera through our website.

1. Your legal cancellation rights

If you purchase from Elythera online, you have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you have a further 14 days to return the goods.

These statutory cancellation rights are separate from our additional 30-day returns policy described below.

Nothing in this policy affects your statutory rights.

2. Elythera’s additional 30-day returns policy

In addition to your statutory rights, Elythera offers an extended return period of 30 days from the date your order is delivered.

For returns made under this additional 30-day policy, items must be:

  • unworn;
  • unwashed;
  • undamaged;
  • in their original condition;
  • returned with all original tags attached; and
  • returned in suitable original packaging where reasonably possible.

Clothing may be tried on to determine whether the size and fit are suitable.

Items that have been worn, washed, altered, damaged or otherwise handled beyond what is reasonably necessary to inspect or try them on may not qualify for our additional goodwill return.

This does not affect your statutory rights in relation to faulty, defective, incorrectly supplied or misdescribed goods.

3. Choose an exchange instead of a refund

If you have ordered the wrong size or colour, we encourage you to choose an exchange rather than a refund.

Where the requested replacement is available, we will exchange your item for the required size or colour.

If your requested replacement is unavailable, you may select another available item of equivalent value or request a refund where applicable.

An exchange does not affect any statutory rights you may have.

4. Elythera store credit

Where you are returning an item under our additional goodwill 30-day return policy, we may offer the option of receiving Elythera store credit instead of a monetary refund.

Store credit may be offered with an additional promotional value where stated at the time of return.

Store credit cannot replace a monetary refund where you are legally entitled to a refund under applicable UK consumer law.

5. Return postage

For change-of-mind returns made under our additional 30-day goodwill policy, the customer is responsible for the direct cost of returning the goods unless Elythera has expressly agreed otherwise.

Where goods are faulty, defective, incorrectly supplied or otherwise do not conform to the contract, Elythera will cover reasonable return costs where required by law.

6. Faulty, defective or incorrect items

If your item is faulty, defective, damaged on arrival, incorrectly supplied or not as described, please contact us as soon as reasonably possible.

Please provide:

  • your order number;
  • details of the issue; and
  • photographs where appropriate.

We may offer a repair, replacement, price reduction or refund depending on the circumstances and your statutory rights.

Nothing in this policy limits your rights under the Consumer Rights Act 2015.

7. 30-day short-term right to reject

Under the Consumer Rights Act 2015, consumers generally have a short-term right to reject goods that do not conform to the contract within the first 30 days.

Where you are legally entitled to exercise this right, we will provide the appropriate remedy in accordance with applicable law.

8. Refunds

Where you exercise your statutory cancellation right, Elythera will refund the payments required by law.

This normally includes the cost of the least expensive standard delivery option offered by us.

If you selected a more expensive delivery service, we are generally not required to refund the additional cost of that upgraded delivery option.

Refunds will normally be made using the original payment method.

Where permitted by law, we may withhold reimbursement until the goods have been returned or you have provided evidence that they have been sent back.

9. Diminished value

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

If goods are handled beyond what is reasonably necessary and their value is consequently reduced, Elythera may be entitled to make an appropriate deduction from a refund where permitted by law.

For clothing, trying an item on in the same way you would reasonably be able to do in a shop will not, by itself, constitute excessive handling.

10. Items that cannot normally be returned

Certain goods may be excluded from statutory cancellation rights where an applicable legal exception applies.

This may include personalised or made-to-order products and certain sealed goods where the statutory hygiene exception applies after the seal has been broken.

Where an exception applies, this will be made clear before purchase.

Faulty or defective goods remain subject to your statutory rights.

11. Sale items

Sale and promotional items retain the same statutory consumer rights as full-price items.

Our additional goodwill return conditions may differ for particular promotions, but we will clearly state any such conditions before purchase.

We will not exclude or restrict statutory rights simply because an item was purchased in a sale.

12. Returns process

To request a return, please email us at elytheraclothing@outlook.com

Or WhatsApp us on 07931097811

You will be asked for your order number and the email address used when placing your order.

Where available, you can select:

1. Exchange

2. Elythera store credit

3. Refund

Please follow the instructions provided by the returns portal.

13. Return inspection

Returned items may be inspected upon receipt.

Where an item is returned under our additional goodwill return policy and does not meet the applicable return conditions, we may contact you regarding the return.

Nothing in this section limits statutory rights relating to faulty or non-conforming goods.

14. International returns

Customers outside the UK may have additional rights under the consumer laws applicable in their country.

Where mandatory local consumer protections apply, those rights will take precedence over any conflicting provision of this policy.

International customers are responsible for any return costs where permitted by applicable law and where the return is made solely because of a change of mind.

15. Contact

For questions regarding returns or refunds:

Elythera

Email: elytheraclothing@Outlook.com

We aim to process returns and refunds fairly, efficiently and in accordance with applicable consumer law.

16. Your statutory rights

Nothing in this policy excludes, restricts or limits any statutory rights that cannot legally be excluded, restricted or limited.

In particular, this policy does not affect your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as applicable.